FAQS
How do I put an item in my shopping cart?
Click on the item you are interested in and click “view details” then click “add to cart”
How do I make changes to the item(s) in my shopping cart?
Click “my cart” on top right corner of the screen. Click remove or edit the quantity of the item(s) in your shopping cart.
How do I make a payment?
Once you have finished shopping, click “checkout”. Fill the “Payment Method” information to make a payment.
Do you take orders over the phone?
We are happy to take you order over the phone, all you need to do is call our WINE CONNECTION call center on 02 234 0388. The payment mode for these orders is by Bank Transfer only.
How long will it take until I receive my order?
For selected areas in Bangkok, we will deliver with the same day of your order if you order is received in between 10am and 6pm. For same day, you will receive your order within 3 hours.
If your delivery address is outside our same day delivery service, you will receive your order in 1-2 business days (no delivery on Saturdays & Sundays). We do not yet guarantee overnight shipping, although many areas of Bangkok will receive their orders the next day.
For non-Bangkok areas, you will receive your order in 2-3 business days. For remote areas in Thailand delivery may take 3-4 days longer due to difficult routes. We’ll try our best to deliver the product to you as soon as possible.
How do I track my order?
When your order is being delivered, you should receive a confirmation from our delivery team. If any problem,you can contact our customer service who will help you track your order.
Please check with your neighbors or building manager if you have not received your product even though the tracking says that it has been delivered. If the tracking information doesn't show up or shows that the item has been returned to us, please contact us by email or phone. It is possible that we may have the wrong shipping address, the driver may have unsuccessfully attempted to deliver, or the shipping carrier may have misplaced the product.
ORDER
How do I order?
Ordering at www.wineconnection.co.th is very easy. The steps can be found here.
How do I register a new account?
Click here to see registration steps
Is there any registration fee for WINE CONNECTION?
Registration at Wine Connection is completely free and easy! Any form of charge will only come from purchasing products.
I need personal assistance with my order. Who can I contact?
Our Customer Service team will be happy to assist you. Please e-mail us at infoth@wineconnection.com or call Wine Connection call center at 02 234 0388
Do you take orders over the phone?
Yes. We do take orders over phone. The payment mode possible for these orders is Cash-on-Delivery only.